Overview
Resetting your account connections disconnects your accounts from Quicken Simplifi and allows you to re-establish the connection with your bank. This allows for broader troubleshooting and possible resolution of specific errors.
While this is a troubleshooting option, you should only reset your account connections when instructed to do so in a help article or by a support agent.
Before Resetting Your Account Connections
Before attempting to reset your account connections, take a look to see if there are some additional troubleshooting steps you can take before resetting your account connections or if there is a known issue with the bank that you are trying to connect with:
To check out our community and see if there is a known issue with your bank, click here.
For troubleshooting steps for our most common bank download errors, click here.
If you are experiencing a balance discrepancy, click here.
If you are missing transactions from your account(s), click here.
If you are experiencing duplicate transactions in your account(s), click here.
If you are seeing duplicate accounts on your Account List, click here.
Resetting Account Connections
Tap the Menu icon (the three lines in the upper left corner).
Select Settings and then Accounts.
Locate the bank experiencing the issue and tap the three dots at the end of it.
Select Reset connection.
Tap Reset.
Once reset, your accounts will be disconnected. If you choose not to reconnect them, they will remain in manual tracking mode. For the steps to reconnect the accounts, click here.
Enter the user ID and password you use to sign in to your bank's website, then tap Link Account.
If your account was connected using our new connection type, OAuth, tap on Continue and follow any onscreen instructions.
When your accounts are shown, match and link your online accounts to their corresponding accounts in Quicken Simplifi. If you need additional assistance with linking your accounts, click here.
Tap Confirm when done.
To learn more about resetting account connections on the Quicken Simplifi Web App, please click here!