Overview
Are you missing transactions in your Quicken Simplifi accounts that you can see on your bank’s website, but can’t seem to figure out what happened to them? Not to worry, let’s go through the most common reasons users report missing transactions and how to fix them!
First, check whether the sort order on your Transaction Activity has changed
It's possible that your Transaction Activity sort order was changed due to reviewing transactions or in error.
For example, if you sort the register by Category, your transactions will be grouped by category instead of by date, which can hide your most recently downloaded transactions.
Instructions for Web:
From the Transaction Activity screen, click the column header Date.
To display your most recent transactions at the top of your Transaction Activity, ensure the Date column header shows a downward arrow next to it.
Note: To display your oldest transactions at the top of your Transaction Activity, click the Date column header again so the arrow next to it points upwards.
Instructions for Mobile
Instructions for Mobile
From the Transaction Activity screen, tap the Filter icon in the upper right.
Tap Reset to restore the default sort order.
Note: Clicking Reset will also clear any filter selections, so if you'd like to just restore the default sort order, you can select to sort by Pending to Cleared instead.
Are your transactions missing because you can't connect to your bank?
If your bank connection isn’t working and you don’t see recent transactions, you can add transactions manually to keep your spending and balances accurate in Simplifi.
For bank connectivity issues, please see What to Do If Your Bank Is Not Updating in Quicken Simplifi for more information.
Instructions for Web:
Hover over the left panel and click Transactions.
Click the + Transaction button to the upper right of your Transaction Activity screen.
Note: Users with Early Access enabled: Your Transactions view may look different. For more details, click here.
Set the transaction Status as either Pending or Cleared.
You should set transactions to Pending until they have cleared your bank.
Enter the Payee, Date, and Amount for the transaction.
Make sure to select the correct account in the Account dropdown.
Add a Category, Splits, Tags, Notes, and Attachments.
Click Create when done.
Instructions for Mobile
Instructions for Mobile
Tap the Menu (three-line icon).
Tap Accounts.
Select the account you'd like to add a transaction to.
Tap the plus + Transaction button in the upper right.
Enter the Payee and Amount.
Confirm that the correct account is selected in the Account dropdown.
You should set transactions to Pending until they have cleared your bank.
You can also enter the Date, Category, Tags, Splits, and Notes.
Tap Create when done.
Are your transactions hidden by a previous search?
Quicken Simplifi’s search makes it easy to find transactions, but if a past search is still applied, it can look like transactions are missing.
Instructions for Web:
From the Transaction Activity screen, click in the Search transactions field.
Click on the X icon.
Note: Users with Early Access enabled: Your Transactions view may look different. For more details, click here.
Instructions for Mobile
Instructions for Mobile
Navigate to the Search transaction field.
Tap on the X icon.
Are your transactions hidden by filters?
If you don’t have any prior searches in the Search Transactions field, check whether you have filters enabled.
Filters in Quicken Simplifi help you focus on just the items you want to see, but it’s easy to forget they’re still turned on.
Instructions for Web:
Navigate to the Filter icon to the right of the Search transactions field.
Click on the X icon.
Note: Users with Early Access enabled: Your Transactions view may look different. For more details, click here.
Instructions for Mobile
Instructions for Mobile
In the All Transactions screen, to the right of the Search transactions field, tap on the three-line menu icon.
On the top right side of the pop-up, tap on Reset.
Did you assign a manual transaction to the wrong account?
A common oversight when creating a manual transaction is assigning it to the wrong account. If a transaction seems to be missing, double-check that it was added to the correct account in Quicken Simplifi.
Instructions for Web:
Hover over the left side panel and select Transactions.
Search the listed transactions for the Missing Transaction.
You can also enter the name of the missing transaction in the Search transactions field to help locate the transaction(s). Do not forget to clear your Search transactions field when you are done.
If you locate the Transaction, click on the transaction, correct the Account field, and click Update to save the changes.
Note: Users with Early Access enabled: Your Transactions view may look different. For more details, click here.
If you do not locate the transaction, continue to the steps below.
Instructions for Mobile
Instructions for Mobile
Tap the Menu icon (the three lines in the upper left corner).
Select Transactions.
Search the listed transactions for the missing transaction.
If you locate the Transaction, tap on it, correct the Account field, and then tap Update.
If you do not locate the transaction, continue to the steps below.
Was your transaction incorrectly matched?
One of Quicken Simplifi’s key features is the ability to recognize and match a downloaded transaction to a manually entered transaction or a recurring transaction. Sometimes, a transaction can be matched incorrectly, which can make it seem like the transaction is missing.
If you think this happened, manually enter the missing transaction to correct your Transaction Activity.
Was your transaction recently deleted in error?
Once a transaction has been downloaded from your bank, it will not be downloaded again. This means that if you download a transaction and later delete it in error, running another update will not replace the deleted transaction.
If this occurs, manually enter a new transaction with identical information to ensure your records are correct and complete.
Are you missing a transaction from a previous year?
To improve performance, your transactions will default back to just a few years. If you would like to see older transactions.
Instructions for Web:
Hover over and click the ⚙️ gear icon in the upper left of the Transaction Activity view.
Note: Users with Early Access enabled: Your Transactions view may look different. For more details, click here.
Instructions for Mobile
Instructions for Mobile
Tap the info icon (i) underneath the Transaction Activity view.
Are the missing transactions older than 90 days?
If this is your first time downloading transactions for an account, it’s important to know that banks limit how much data you can download into Quicken Simplifi.
Most banks allow you to download about 90 days of data per account.
If your missing transactions are more than three months old, they won’t download automatically into Quicken Simplifi.
Are the missing transactions still pending with the bank?
You may see pending transactions on your bank’s website that haven’t downloaded into Quicken Simplifi yet. Depending on the bank, pending transactions can appear right away, take a few days, or only show up once they’re fully cleared.
This is especially common over weekends. If you’re missing a recent transaction, we recommend waiting a day to see if the pending transaction downloads.
The following banks do not allow pending transactions to be downloaded into Quicken Simplifi:
Capital One
USAA
If you continue having trouble with missing transactions in Quicken Simplifi, reach out to our support team. Or start a live chat by clicking on the blue messenger icon in the bottom-right corner of the screen.