Overview
This error code presents when the bank has added either a new page to its website or a pop-up window that requires user action to bypass it. Typically, these are things such as a prompt to update your personal contact information or promotional material for credit cards or loan offers.
Message: "Please sign in to your account at the website for [BANK] to complete an action, then try again."
Care Code: 108
Error: END_USER_ACTION_REQUIRED_AT_FI
To Resolve this Issue
You can resolve this error by logging into the bank's website and addressing the new web page requiring your response. If you sign in and don't see any pop-ups, try signing in to your bank's website using a different browser or incognito mode.
For BBVA users: If you receive a 108 error when trying to add your BBVA accounts, you'll need to ensure you've granted third-party access. To do this, follow these steps:
Log into your online account (BBVA) and click on Service Center.
Under Online Banking Services, click on Quicken and QuickBooks Access Self Service.
On the Register New Access tab, click Register and follow the prompts.
Once this is completed, you should complete the setup of BBVA in Quicken Simplifi.
For TD Ameritrade users: TD Ameritrade has implemented a new MFA protocol we currently do not support, which is causing a 108 error in Quicken Simplifi for some users. If you receive a 108 error when adding or updating accounts with TD Ameritrade in Quicken Simplifi, we suggest contacting TD Ameritrade directly to make them aware of the issue. You may also consider disabling MFA with TD Ameritrade to connect in Quicken Simplifi.
If the steps above don't resolve the issue, please reach out to our support team.