Overview
This error is presented when the selected financial institution uses an unsupported authentication method.
Message: "The current multi-factor authentication method at [BANK] is not supported. To connect to your account, you must change the multi-factor authentication method at [BANK]."
Care Code: 192
Error: UNSUPPORTED_MFA_PROTOCOL
To Resolve the Issue
If available, you may need to deactivate or change the secondary authentication method on the financial institution website before Quicken Simplifi can add/update the accounts.
The best way to determine how to disable this function is to contact your bank.
If the steps above don't resolve the issue, please reach out to our support team.