Overview
The error "to.100" indicates the connection is timing out before we successfully connect with the bank. This can happen when your bank isn't allowing third-party aggregation, or the dialog for their multi-factor authenticator (MFA) was left open without being answered for an extended period, typically 3 to 5 minutes.
Before Troubleshooting
Most connectivity issues will return an error code. Before troubleshooting, check out our community to see if the error you are encountering has already been reported and is being worked on!
To Resolve This Issue
We recommend waiting 48 hours and trying again.
If you have already waited 48 hours, please follow the steps below to refresh the connection with your bank.
If you are connecting your accounts for the first time
If you’ve already waited 48 hours and the issue persists, please reach out to our support team.
If you are updating your existing accounts
If you've already waited 48 hours and the issue persists when updating your existing accounts in Quicken Simplifi, please follow these steps:
Refresh the connection
Hover over the left panel and click ⚙️Settings at the bottom.
Select Accounts.
Click + Accounts.
Choose the bank whose connection you want to refresh.
Link your existing accounts
Enter the User ID and Password you use to sign in to your bank's website.
Click Connect (you might see Continue depending on the connection type).
Review the accounts found
You’ll see each account’s:Account Name
Account Type
Action that Quicken Simplifi will take
Open the Action dropdown and choose the existing Quicken Simplifi account that the bank account should link to.
Important: Do not leave the Action set to “Add as New (no link)”, or Quicken Simplifi will create a duplicate account.
Click Add when finished.
If the steps above don't resolve the issue, please reach out to our support team.