Overview
This error occurs when the instance of the bank you are trying to connect to has been discontinued.
Message: "Your account connection no longer works, but we have a new and improved way to connect to your financial institution."
Care Code: 390
Error: CHANNEL_RESET_REQUIRED
To Resolve this Issue
You will need to reauthorize the accounts with the new active instance of that bank.
Before reauthorizing, you will need to ensure all accounts with the impacted bank instance are turned into manual accounts. You can do this by following the below steps:
Hover over the left panel and select Settings.
Select Accounts.
Locate the account you'd like to make 'manual' and click the three-dot icon at the end.
Select Make manual.
Click Make Manual to confirm.
Once all applicable accounts are manual, you'll need to go through the add account flow to reconnect:
From the Accounts menu, select +Account in the upper left.
If your bank is already shown, you can click on the image to select it, or just begin typing the bank's name into the Search bar to let Quicken Simplifi find it.
Enter the User ID and Password that you use to sign in to your bank's website, then click Connect.
After entering your credentials, Quicken Simplifi will present you with a list of the accounts that it's found and the action Quicken Simplifi will take, such as Add to Quicken Simplifi, Link To an existing account within Quicken Simplifi, or Don't add to Quicken Simplifi.
Select the Link To option and then tell Quicken Simplifi what account to link it to. If Add is chosen instead, it can result in duplicate accounts.
If the steps above don't resolve the issue, please reach out to our support team.