Overview
This error message appears when the financial institution blocks access to its servers, preventing Quicken Simplifi from retrieving data to download into your file. In some cases, this block is permanent.
Message: “Your Financial Institution is currently blocking transaction downloads. We are working to restore transaction downloads.”
Error: ITEM_NOT_SUPPORTED.
To Resolve this Issue
If you are connecting your accounts for the first time:
Although we usually don't recommend contacting your bank directly about connectivity problems, this is one of the rare cases where we do suggest reaching out to them.
If you are updating your existing accounts:
There are no troubleshooting steps for this error. Please reach out to our support team.