Skip to main content

Error When Using Online Services: "Your financial institution has made updates..."

Learn how this error message affects your online services and how to address it

D
Written by David K.

Overview

This error message is presented when the bank has added either a new page to its website or a pop-up window that requires user action to bypass it. Typically, these are prompts to update your personal contact information or promotional materials for credit card or loan offers.

  • Message: "Your financial institution has made updates that require you to reconnect through the Reauthorization Flow."

  • Error: USER_SETUP_REQUIRED


To Resolve this Issue

You can resolve this error by logging into the bank's website and addressing the new web page requiring your response. If you sign in and don't see any pop-ups, try signing in to your bank's website using a different browser or incognito mode.


If the steps above don't resolve the issue, please reach out to our support team.

Did this answer your question?