Overview
You may receive an FDP-350 error when attempting to update your accounts.
This message occurs when your security token has expired, and you need to re-enter your account credentials.
Before Troubleshooting
Most connectivity issues will return an error code. Before troubleshooting, check out our community to see if the error you are encountering has already been reported and is being worked on!
To Resolve This Issue
You'll be prompted to re-authenticate your account by re-entering your credentials, then follow the on-screen prompts and complete any necessary MFAs.
If the issue persists
In some cases, the financial institution limits connectivity to avoid excess traffic. This can lead to the reauthorization process not resolving the issue.
If this occurs, try completing the process again at a later time.
If the steps above don't resolve the issue, please reach out to our support team.