Overview
When you return an item, it can be difficult to keep track of when you should receive your refund. Quicken Simplifi makes this easier by allowing you to record expected refunds and monitor their status.
You can enter a refund as expected to keep track of the amount you're waiting to receive. Once the refund appears in your account, you can link it to the expected refund to keep your transactions organized and your financial records accurate.
Tracking a Refund
Hover over the left panel and click Bills & Income.
Select Refunds.
Click Track a Refund.
If you've already created a refund and want to add another, click the + Refund button in the upper-right corner.
Enter the payee, amount, expected date, and account where you expect to receive the refund.
If needed, add a category, notes, or attachments to keep track of the returned item.
Click Submit.
Link a Refund to a Transaction
Quicken Simplifi can automatically link downloaded transactions to expected refunds. If a refund hasn't been linked automatically, you can link it manually.
Note: Manually entered transactions cannot be linked to refunds at this time.
Hover over the left panel and click Transactions.
Locate the refund transaction you want to link, hover over it, and click the three-dot menu at the end of the transaction.
Select Edit transaction.
Click the blue Match refund link below the Tags drop-down menu.
Select the refund you want to link to the transaction.
Close the Transaction detail window to save your changes.
Quicken Simplifi will link the downloaded transaction to the expected refund and update the transaction's payee and category to match the information entered for the refund.
Note: You can also link a refund directly from the Refunds section or the Refund Reminder.
Unlink a Refund from a Transaction
If you need to separate a downloaded transaction from a refund, you can unlink them manually.
Hover over the left panel and click Transactions.
Locate the refund transaction you want to unlink, hover over it, and click the three-dot menu at the end of the transaction.
Select Edit transaction.
Click the blue Unmerge link next to the message, "A manual and bank transaction were combined to create this entry."
Close the Transaction detail window to save your changes.
Once unlinked, Quicken Simplifi will revert the Payee and Category changes made when the refund was linked.
Edit or Delete a Refund
Note: Only refunds marked as Expected can be edited or deleted. Refunds marked as Completed cannot be changed or deleted.
Hover over the left panel and click Bills & Income.
Select Refunds.
Locate the refund you want to edit or delete and click the three-dot menu in the upper-right corner of the refund.
Choose one of the following:
Delete: Select this option to delete the refund.
Edit: Select this option, make the necessary changes, and click Submit to save them.
If you're looking for the steps specific to the Mobile App, please see our article on Tracking Refunds on the Mobile App.
If you have any questions about Quicken Simplifi, our support team is here to help.