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Error When Using Online Services: ITEM_LOCKED

Learn how this error message affects your online services and how to address it

Written by Dora R

Overview

This error message appears when your financial institution temporarily locks your login for security reasons after too many failed login attempts.

  • Message: “Your account has been temporarily locked.”

  • Error: ITEM_LOCKED


To Resolve This Issue

We recommend waiting 24 hours and trying again. If you are still getting the error after waiting 24 hours, please reach out to our support team.

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