Overview
This error means the bank did not send a required “cookie,” which is a small piece of data needed to maintain a login session. If the bank removes or changes these cookies, our system cannot continue the connection. It’s like needing a small “session ticket” from the bank—but it wasn’t provided.
This is what we call a Script error. Script errors are not caused by you and cannot be fixed from your end.
Before Troubleshooting
Most connectivity issues will return an error code. Before troubleshooting, check out our community to see if the error you are encountering has already been reported and is being worked on!
To Resolve This Issue
We recommend waiting 48 hours and trying again. If you are still getting the error after waiting 48 hours, please reach out to our support team.