Overview
This error happens when we attempt to create a secure connection with your bank, but the bank’s server does not complete the process. It may occur because the bank changed its security settings or requires you to log in again. In simple terms, our system and the bank “tried to shake hands,” but the bank refused the handshake.
This is what we call a script error. Script errors are not caused by you and cannot be fixed from your end.
Before Troubleshooting
Most connectivity issues will return an error code. Before troubleshooting, check out our community to see if the error you are encountering has already been reported and is being worked on!
To Resolve This Issue
We recommend waiting 48 hours and trying again. If you are still getting the error after waiting 48 hours, please reach out to our support team.