If you've accidentally added a duplicate account to Quicken Simplifi instead of linking it to your existing account, no need to worry! Resolving duplicate accounts is an easy fix!
First, you'll want to delete the newly created duplicate account(s).
You can delete a duplicate account by:
Hover over the panel on the left side and select Settings.
Select Accounts.
Locate the duplicate account and click the three-dot icon to the right of it.
Click Delete account.
Click Delete again to confirm account deletion.
You'll want to be absolutely certain that you're deleting the newly created account(s), as deleting an account in Quicken Simplifi is a permanent action, and we don't want you to lose your historical data from the existing account.
Once the newly created duplicate account(s) has been deleted, you'll want to reconnect to the bank and then make sure to carefully link the account(s) found to your existing account(s).
If you are unable to resolve the duplicate account on your own or don't feel comfortable deleting accounts in Quicken Simplifi, please feel free to reach out to our amazing Support Team for guidance!