Overview
We’re always working to keep your bank connections consistent and reliable in Quicken Simplifi. However, you may still encounter an occasional error that requires extra steps or time to resolve. To help, we’ve compiled a list of the most common banking errors and their possible resolutions so you can quickly get back on track.
Note: On weekends, you might encounter connection errors when accessing smaller banks, such as credit unions, because of limited aggregation capabilities. Please try again later.
Things to Note
Take a moment to review the list of banks below. If you see your bank, click it to expand the section and view its specific tips, limitations, or known error behavior.
Acorns
Acorns
"Later" account type is not supported in Quicken Simplifi.
Investment accounts are not available to connect to Quicken Simplifi.
ADP
ADP
"Payroll" account types are not supported in Quicken Simplifi.
Alerus
Alerus
If you receive an FDP-103 error with Alerus, you can use the bank option listed as "Alliance Benefit Group" in Quicken Simplifi. This should allow you to connect your Alerus accounts!
AllyBank
AllyBank
Transaction downloads for Credit Card accounts are not supported in Quicken Simplifi.
This is a limit on the bank's end.
Ascensus
Ascensus
Ascensus may return a persistent FDP-102 error in Quicken Simplifi. If you experience this error, please try the bank option listed as "Plan Administrators, Inc." This option seems to allow users to connect their Ascensus accounts with no issue!
American Express
American Express
American Express limits connectivity to avoid excessive server traffic.
A FDP-102/105 error may occur during high-traffic times. American Express typically blocks our connection on Mondays. We recommend updating your accounts later in the day or on a lower-traffic day.
Note: While this is uncommon, some users experience an issue where their payees download incorrectly from American Express, and a manual adjustment is required to correct the payee.
Capital One
Capital One
Depending on your account type, you'll need different Capital One instances in Simplifi to add your accounts. For example, if you have a checking account, you'll select "Capital One 360". However, if you only have a credit card, you'll choose "Capital One Card Services".
After signing in to the Capital One secure window, you must select ALL your accounts when adding accounts. Then, you'll be able to choose which accounts to add or ignore in Simplifi.
Important: Pending transactions do not download from Capital One.
Citizen's Bank
Citizen's Bank
For Credit Card and Home Equity Line of Credit (HELOC) accounts, we scrape the account balance in the opposite of what is shown on the bank's website, so a negative balance will appear as positive. We also scrape the payments as positive and spending as negative for these types of accounts.
E*Trade (ETrade)
E*Trade (ETrade)
Password+token MFA options are not supported in Quicken Simplifi.
Gemini
Gemini
At this time, Gemini only supports investment accounts in Quicken Simplifi. They plan to add support for credit card accounts down the road, but there is currently no ETA. Users will need to track their Gemini credit card accounts manually for the time being.
HealthEquity
HealthEquity
If you try to add your HealthEquity account before 9 AM PST, you may receive the FDP-102 error code.
Wait until after 9 AM PST and then try connecting the HealthEquity account again.
Morgan Stanley
Morgan Stanley
Morgan Stanley has a third-party authorization setting that must be enabled on its website to allow third-party access.
If third-party access is not enabled, you may receive error codes such as FDP-101, FDP-105, or other similar error codes.
TrailWest Bank
TrailWest Bank
TrailWest Bank offers a PIN-based login authentication method that Quicken Simplifi does not support at this time. To resolve this, you can select another authentication method (e.g., MFA security question) in the bank's MFA settings.
UFB Direct
UFB Direct
UFB Direct bank products go through Axos Bank. We do not support external accounts for this financial institution.
USAA
USAA
When adding USAA accounts, you may be required to change your password on the bank's website. This is a USAA requirement and cannot be bypassed if prompted. USAA does not support downloading pending transactions.
Vanguard
Vanguard
We currently have a known issue with Vanguard blocking connection traffic during peak hours.
Our team is actively working to reduce downtime. In the meantime, we recommend trying to add/update your accounts outside of peak hours or over the weekend
Before Troubleshooting
Most connectivity issues will return an error code. Before troubleshooting, check out our community to see if the error you are encountering has already been reported and is being worked on!
Troubleshooting
Below is a list of the most common errors you might see when downloading transactions in Quicken Simplifi. If you click on any error in the list, you’ll be taken to a full help article for that specific error, with more details about what it means and how to address it.
Bank Specific Troubleshooting
Fidelity
Fidelity
Fidelity HSA Accounts do NOT download transactions. This is due to HIPAA. Users will need to manually enter their Investment Transactions for these particular accounts in Quicken Simplifi.
If your Fidelity accounts experience a connection issue with the "Fidelity Inv & Retirement" option in Quicken Simplifi, you can disconnect them and then re-link them to the Finicity Fidelity option by following these steps:
Make all your Fidelity account(s) manual.
Once you have made the accounts manual, under Settings > Accounts, click on the +Account button in the upper right of the page to add and reconnect your account using the Fidelity Investments option under Finicity.
Carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Mohela/Navient Student Loans
Mohela/Navient Student Loans
Users who had student loans through Navient that have been transferred to Mohela need to do the following to connect their accounts in Quicken Simplifi:
Use the 'Navient Loans' option.
Use the Mohela credentials that were set up with Mohela directly after the loan transfer occurred.
The user will not be able to use the 'Mohela - Federal Student Aid' option to connect these specific accounts. Instead, they should be able to continue using the 'Navient' option with the new Mohela credentials.
Path2College 529 Savings Plan
Path2College 529 Savings Plan
Path2College 529 Savings Plan may require you to manage your financial aggregator access on their website in order to connect through Quicken Simplifi. To do so, follow the steps below:
Log in to Path2College 529 Savings Plan's website.
Navigate to Profile & Documents.
Select Password & Security Features.
Select Manage Financial Aggregator Access
UBS
UBS
UBS requires enrollment in aggregator services to be able to establish a connection. If you're unable to add your accounts and are receiving invalid credentials, follow the steps below to enroll in this service:
Sign in to the UBS Bank website.
Go to Profile Settings.
Select enroll in aggregator services and then select Quicken/Simplifi.
If you receive any other error code or message in Quicken Simplifi that is not listed here, please don't hesitate to reach out to our support team.