Overview
This error occurs when Quicken is unable to connect to the update server to receive transaction information. In some cases, Quicken Support may need to escalate the issue.
Message: "An unexpected error occurred. Please try connecting to your account again. If this error persists, please reach out to support."
Error: CP_SERVER_ERROR
Before Troubleshooting
Check out our community to see if the error you are encountering has already been reported and is being worked on!
To Resolve This Issue
First, verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one. If you are unsure, reach out to our support team for further assistance.
Wait 24 hours and try again - If the correct instance of the bank was selected, we recommend waiting 24 hours and trying again. If you are still getting the error after waiting 24 hours, please reach out to our support team.