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Loading and Timeout Issues When Using Online Services in Quicken Simplifi

Troubleshooting Quicken Simplifi when it’s stuck, loading slowly, or timing out when connecting to your bank.

Written by Andrea P
Updated over a week ago

Overview

If you’re trying to connect to a bank and you’re not receiving an error code but instead see a constant loading screen or a timeout error, you may have a pop-up blocker enabled on your computer. Pop-up blockers can interfere with Quicken Simplifi’s online services and cause connection issues.

Before You Begin

What’s the difference between a “timeout” and a connection error?

  • Timeout: Simplifi waited for the bank to respond/complete authentication, but didn’t get a response in time.

  • Connection error with a code: The bank returned a specific, actionable error (e.g., invalid credentials).

Note: If you're getting a specific error code, don't worry—there's an article that can guide you through fixing it. Please refer to What to Do If Your Bank Is Not Updating in Quicken Simplifi.

How to check for pop-up blockers in your browser

  • Google Chrome:

    1. Open Settings (three dots).

    2. Go to Privacy and security.

    3. Click Site Settings.

    4. Select Pop-ups and redirects and confirm that pop-ups are allowed for Quicken Simplifi.

  • Microsoft Edge:

    1. Open Settings (three dots).

    2. Select Cookies and site permissions.

    3. Go to Pop-ups and redirects, and confirm that pop-ups are allowed for Quicken Simplifi.

  • Firefox:

    1. Open Settings (three dots or three lines).

    2. Select Privacy & Security.

    3. Go to the Permissions section.

    4. Locate Block pop-up windows.

    5. Use the Exceptions… button to allow pop-ups for Quicken Simplifi if necessary.

  • Safari (iOS):

    1. Open the Settings app.

    2. Go to Safari.

    3. Locate the Block Pop-ups toggle and turn it off or adjust it to allow pop-ups for Quicken Simplifi.

Note: If you use third-party pop-up blocker software, check the developer’s instructions for details on how to allow pop-ups for specific sites.

Frequently Asked Questions

Find the answers to the most frequently asked questions about this topic!

Do I need to allow all pop-ups, or just for Quicken Simplifi?

You only need to allow pop‑ups for Quicken Simplifi. Most browsers let you create site‑specific exceptions.

Is it safe to allow pop-ups for Quicken Simplifi?

Yes. Allowing pop‑ups from Quicken Simplifi only affects the authentication process with your bank. It doesn’t enable pop-ups for other websites.

If you have any questions or need help connecting your accounts in Quicken Simplifi, please don't hesitate to reach out to our support team!

Related Articles
What to Do If Your Bank is not Updating in Quicken Simplifi
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