Overview
Quicken Business & Personal includes the Credit Memo feature. This feature lets you record a credit or refund instead of editing invoices after they've been sent, since credit memos clearly track why the client's balance was reduced.
Things to note
Credit Memos created at the client level can be applied to invoices for that client.
To learn more about creating clients, click here.
Credit Memos created at the project level are not accessible at the client level.
To learn more about creating projects, click here.
Create a Credit Memo
Hover over the panel on the left and click Clients & Projects.
Select the client that you want to credit.
If you want to create a credit for a project, make sure to select the correct project before going to step 3.
Locate the 'Sales History' section on the right.
Look for the Credit tab and click on it.
Click + Credit Memo.
Select or create a new item for what is being credited.
Make sure to include tax if applicable.
Click Save at the upper right.
After you create the Credit Memo, it will appear under the client's or project's name, ready to be applied to an invoice.
Send a Credit Memo Via Email
After you create and save your invoice, you can email it to multiple people. Just separate each email address with a comma.
Hover over the panel on the left and click Clients & Projects.
Select the client that you want to credit.
If you want to create a credit for a project, make sure to select the correct project before going to step 3.
Locate the 'Sales History' section on the right, and select the Credit tab.
Locate the credit you want to send and click the three-dot menu on its far right
Select Send.
Enter or confirm the details.
Email Address.
Subject.
Email Message.
Tap Send when done.
Apply Credit to an Existing Invoice
To apply the Credit Memo, you first need to create an invoice. To learn more about invoices, click here.
Once you have an invoice, you can apply the credit by following these steps:
Hover over the panel on the left and click Clients & Projects.
Select the client that you want to credit.
If you want to create a credit for a project, make sure to select the correct project before going to step 3.
Scroll down and locate the 'Sales History' section and select Credits.
Locate the credit you want to apply and click on it.
Click the Apply Credit button at the top right.
Select Apply to invoice.
Select the correct invoice and enter the amount of credit to apply.
Click Save.
If no payment is associated with the credited invoice, its status will be set to Partial Payment.
Apply Credit Memo as a Refund
If you need to issue a refund for a client, whether due to an overpayment for services or returns, you must first create a Credit Memo for the refunded amount.
Once you have a credit memo, you can issue a refund following these steps:
Hover over the panel on the left and click Clients & Projects.
Select the client that you want to credit.
If you want to create a credit for a project, make sure to select the correct project before going to step 3.
Scroll down and locate the 'Sales History' section and select Credits.
Locate the credit you want to apply as a refund and click on it.
Click the Apply Credit button at the top right.
Click Refund and select one of the two options:
Link to Transaction: Choose one of your existing transactions to link your refund to, and click Next.
Create Transaction: Enter the refund date and amount, and select the account to refund it from. Click Save.
After you have created your refund, a transaction will be added to your business account to reflect the refund.
If you're looking for steps specific to the mobile app, please see our article How to Apply Credits and Issue Refunds in the Quicken Business & Personal Mobile App.
If you have any questions or need help creating credits or refunds in Quicken Simplifi, reach out to our support team. Or start a live chat by clicking on the blue messenger icon in the bottom-right corner of the screen.